Terms and Conditions

Article 1 — Applicable Terms and Conditions

1.1 All our activities and agreements as a freight forwarder are subject to the Dutch Freight Forwarding Terms and Conditions (FENEX), last filed with the registry of the district courts in Amsterdam, Arnhem, Breda and Rotterdam, including the arbitration clause contained therein.

1.2 These general terms and conditions of A1 Customs supplement the Dutch Freight Forwarding Terms and Conditions. In the event of conflict between the two, the Dutch Freight Forwarding Terms and Conditions shall prevail insofar as they relate to freight forwarding activities.

1.3 A copy of the Dutch Freight Forwarding Terms and Conditions will be sent free of charge upon request and is also available via FENEX.

Article 2 — Definitions

• A1 Customs: the user of these terms and conditions, registered with the Chamber of Commerce under number 06051091.
• Client: any party that enters into an agreement with A1 Customs or makes a request to do so.
• Services: all customs, freight forwarding and related services, including the preparation of customs documents (TIR, EUR1, ATR), import, export and transit clearance and customs advice.

Article 3 — Quotations and Formation of Agreement

3.1 All quotations and offers are without obligation and based on the data, rates, charges and exchange rates known at that time.

3.2 An agreement is concluded at the moment A1 Customs accepts an order in writing or electronically, or begins to execute it.

3.3 Changes in government-imposed rights, charges or taxes may be passed on at any time.

Article 4 — Obligations of the Client

4.1 The client is responsible for the accuracy, completeness and timeliness of all data and documents provided to A1 Customs.

4.2 The client indemnifies A1 Customs against all claims from third parties and against surcharges, fines or costs arising from incorrect or incomplete information.

Article 5 — Performance

5.1 A1 Customs performs the services to the best of its ability and as a diligent freight forwarder.

5.2 A1 Customs is entitled to have services performed by third parties.

5.3 Stated timeframes are indicative and do not apply as binding deadlines, unless expressly agreed in writing otherwise.

Article 6 — Rates and Payment

6.1 Unless otherwise stated, all amounts are exclusive of VAT and exclusive of advances such as rights, charges and taxes.

6.2 Payment must be made within 14 days of the invoice date, without set-off or suspension.

6.3 In case of late payment, the client is in default by operation of law and shall owe statutory interest on trade debts as well as extrajudicial collection costs.

Article 7 — Liability

7.1 The liability of A1 Customs is limited in accordance with the Dutch Freight Forwarding Terms and Conditions.

7.2 A1 Customs is never liable for consequential damage, loss of profit or damage due to delay, except in case of intent or gross negligence.

Article 8 — Pledge and Right of Retention

A1 Customs has, against anyone who requests delivery thereof, a pledge and right of retention over all goods, documents and monies which it holds in connection with the agreement, for all claims against the client.

Article 9 — Applicable Law and Disputes

9.1 Dutch law applies to all agreements.

9.2 Disputes are settled in accordance with the arbitration procedure in the Dutch Freight Forwarding Terms and Conditions.

Article 10 — Business Details

A1 Customs — Chamber of Commerce 06051091 — VAT NL006556292B01 — EORI NL006556292

Address: De Poppe 24-26, 7587 GA De Lutte

Email: info@a1customs.nl — Telephone: +31 (0)541 552 080